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Terms and Conditions

These terms and conditions are relevant to all services, directly or indirectly provided offline, online, by e-mail, telephone or any mobile device. 

By visiting, browsing or using our web site and/or making a reservation you acknowledge that you have read, understood, and agreed with the terms and conditions described below (including the Privacy Policy) and accepts the current terms and conditions according to statues N367 and 369 of the Civil Code of the Republic of Uzbekistan, and enters into a legal relationship with Miramax Travel Management on the basis of the public offer.

These pages, their content and infrastructure of these pages, as well as booking hotel rooms, tours and other services, which are described on these pages and through this website are owned, managed and provided by "MIRAMAX TRAVEL MANAGEMENT" LLC and are provided for your personal use only under the conditions of use described below.

1. Description of Services

Through this website Miramax Travel Management and partners-affiliates provide a base that allows hotels including all types of temporary accommodation to exhibit rooms for reservation, and for the visitors of the website - to reserve hotel rooms, tours as well as other services provided by "MIRAMAX TRAVEL MANAGEMENT" LLC. 

While providing our services the offered information is based on the information provided to us by the hotels. Our website is not and should not be considered as a recommendation or testimony in favor of (quality, level of service or rating) any proposed hotel.

Our services are provided only for personal, noncommercial use (if we have not an agency agreements). For this reason, you may not resell, create external hyperlinks, use, copy, monitor (for example, using "spider" and "scrape” software), display, download or reproduce any part of content or information, software, products or services provided on our site for any commercial or competitive activity or purpose.

2. Tariffs and acceptable prices

Prices on our website are competitive and identical relatively to "rack rate" prices of the hotels. All prices on UZBOOKING.COM are per room per night in case of hotel booking or per person per tour in case of tour booking and include all taxes. Additional services which are not included in the booking description should be paid directly to service providers. 

Sometimes on our website there are cheaper rates available for a certain period of stay, but these rates offered by the hotel may have special restrictions and regulations, for example, in case of cancellation or refund of the reservation fee. To get acquainted with these policies, please check the details and rates prior to booking.

3. Booking process

After selecting the hotel and other services provided by UZBOOKING.COM, indicating the dates of the stay, room type and other required details, you agree with these prices, and after accepting these terms and conditions, starts the booking process.

After clicking "MAKE A BOOKING" button, you instantly get a letter to indicated e-mail with request to confirm the data you entered. 

After receiving the confirmation and total price, you will get an email within 24 hours containing confirmation of your reservation. Your booking will be considered as "soft booking" till the receipt of prepayment. With a "soft booking" UZBOOKING.COM guarantees booking only till the moment of making prepayment specified when booking. If you proceed with payment in a due time, your booking becomes “solid booking” and UZBOOKNIG.COM guarantees room for booked period.

Payment must be made within required period of time indicated in the booking confirmation. In case of non-payment until the specified period the booking is automatically cancelled at the hotel.

If you book other services (tours in Uzbekistan, transportation, etc.) 100% pre-payment must be made 7 days before the start of the tour or service for the individual travellers and groups from 1 to 10 persons and for 30 days for groups of more then 11 persons. In case of non-payment until the specified period the service is automatically cancelled.

After receiving payment we issue the voucher to the Client with the description of all services purchased. This voucher must be presented to the service providers (hotels, transport etc).

4. Payment methods

Payment for individuals can be made by:

• transferring amount in US dollars to the bank account of "MIRAMAX TRAVEL MANAGEMENT" LLC (for non-residents of Uzbekistan only). 
• remitting amount from VISA card to the account of "MIRAMAX TRAVEL MANAGEMENT" LLC in offline mode (for non-residents of Uzbekistan only); Download Application Form
• paying in cash at the office of "MIRAMAX TRAVEL MANAGEMENT" LLC for residents and non-residents of Uzbekistan in Uzbek soums at the Central Bank exchange rate on the payment date.
• Online payment by VISA, MASTERCARD and other major payment systems.

Payment for legal entities can be made by:

• transferring amount in US dollars to the bank account of "MIRAMAX TRAVEL MANAGEMENT" LLC after signing contract. Download agreement (for non-residents of Uzbekistan)
• For residents of the Republic of Uzbekistan: transferring amount in Uzbek soums to the bank account of "MIRAMAX TRAVEL MANAGEMENT" LLC after signing contract. Download contract (for residents of Uzbekistan) 

5. Cancellation policy

Making reservation of hotel and other services provided by UZBOOKING.COM, you acknowledge and agree with the cancellation policy acting in case of non-arrival (no-show), and with all additional terms and conditions of services rendering. 

General cancellation policy and actions in case of "no-show" are described on our website at the hotel page, in the process of booking and e-mail confirmation of the booking. 

Cancellation by hotel booking:

If you want to view, change or cancel your reservation, refer to the confirmation email and follow the instructions therein. 

Please keep in mind that you may be charged for cancellation in accordance with the hotel policies regarding cancellation and no-show. We recommend that you carefully read the policy for cancellation and "no-show" prior to your booking.

If prepayment is made and the Customer cancelled the booking before the period stated in hotel policy, UZBOOKING.COM refunds the full amount to a Customer excluding local taxes and bank charges. If we arranged a visa support to Uzbekistan, the additional amount of $100 US dollars will be suspended from the paid amount and visa of a Customer will be terminated.

If prepayment is made and the Customer cancelled the booking after the period stated in hotel policy, in case of no-show or visa refusal to Uzbekistan, UZBOOKING.COM refunds the full amount to the Customer excluding cancellation fees, local taxes and bank charges. In case we arranged a visa support to Uzbekistan, the additional amount of $100 US dollars will be suspended from the paid amount and visa of a Customer will be terminated.

Cancellation by tour booking:

Cancelaltion fees (for individual tourists and groups from 1 to 10 persons):
Cancellation 7 day before start of the tour – no cancellation fees
Cancelaltion from 6 to 3 days before start of the tour - 30% from cost of the tour
Cancellation 2 days before start of the tour - 50 % from cost of the tour
Cancellation 1 day before start of the tour – 100% of tour cost

Cancellation fees ( for groups from 11 persons and more):
Cancellation 30 days before start of the tour – no cancellation fees
Cancellation from 29 to 10 days before start of the tour – 30% from cost of the tour
Cancellation from 9 to 3 days before start of the tour – 50 % from cost of the tour
Cancellation from 2 to 1 days before start of the tour – 100% from cost of the tour 

6. Limitation of liability

According to the limitations set forth in these terms and conditions within the frameworks of the legislation, we are responsible only for direct damage really caused or caused by the actual non-fulfillment of our liabilities on providing our services within the aggregate amount of unfulfilled order,

7. Miscellaneous

All the software required for providing our services and/or used on our website, and intellectual property rights (including copyrights) are owned by "MIRAMAX TRAVEL MANAGEMENT" LLC. As indicated by the legislation, these terms and conditions, as well as the provision of our services are governed by and in accordance with the laws of the Republic of Uzbekistan. All disputes arising on the basis of these general terms and conditions and our services provided shall be considered exclusively in the authorized courts of the Republic of Uzbekistan.